This guide explains Water Mission's shift from fragmented community-managed systems toward professionalized rural utility service delivery for long-term operations, maintenance, and customer service. It describes how aggregated rural utilities with paid staff, formal asset management, and stronger financial structures can improve service reliability, cost recovery, and long-term investment readiness.
It also covers pathways for transitioning existing systems into utility models, key milestones for scaling regional programs, and Uganda-specific regulatory requirements such as permits, performance contracts, and Water Utility Regulatory Department oversight. Use this resource to guide utility-scale program design, operational planning, and performance monitoring for rural water services.
